Delivery & Returns
£4.95 - Standard Shipping (1-3 working days*)
£9.95 - Next Day Shipping (order before 12pm weekdays)
Free Standard Shipping for orders of £125 and above (1-3 working days)
International Zone 1 (Europe)
£15 2-3 working days*
Free Standard Shipping for orders of £230 and above
International Zone 2 (Rest of the World)
£20 3-5 working days*
Free Standard Shipping for orders above £250
*Delivery times provided are estimates to be used as a guideline only. Lissom + Muster cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.
We are happy to offer an exchange or refund on any unsuitable items within 28 days, provided they are unworn and in saleable condition, with all original labels, swing tickets and packaging intact and attached.
- Please contact us by email at email@example.com to obtain instructions for the return. Please include your name, order number, the item you are returning and your preference of a refund or exchange.
- Package up your return items securely and post the parcel back to us, using your preferred mail or courier service. We recommend the use of a tracked and suitably insured service as the goods are your responsibility until they arrive back with us.
Address for returns
Lissom + Muster Returns, Adelphi Mill S2.1, Grimshaw Lane, Bollington, Cheshire SK10 5JB
How will I know if my order has been shipped?
We will send you a 'dispatch confirmation' email as soon as your parcel has been collected from us. This email will usually also contain a tracking number. Depending on the shipping method selected and contact details you provide, this information may be sent via email and/or SMS message from our courier, or directly from us.
Will I be charged additional taxes or duty?
Customers outside of the EU are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by the courier/delivery agent directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.
Is my parcel insured?
Lissom + Muster insures all parcels during the time they are in transit until they are delivered to your address. Thereafter responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Lissom + Muster.
Can I change my delivery address?
Provided the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee. Please contact us as soon as possible at firstname.lastname@example.org. Once the item is shipped, unfortunately we are unable to change the delivery address.
Can I have my order delivered to an address different to my billing address?
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address) to mitigate the risk of fraud.
What happens if nobody is able to sign for my order?
Our courier is required to leave a card to say they called were unable to deliver and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address you will be available. Where you have left your email/mobile phone details, our couriers will use these to alert you when a parcel is due for delivery. Where possible, you will then have an opportunity to amend the delivery time and/or location to suit you.
Is it possible to ship to a PO Box?
Unfortunately we are unable to deliver to PO Boxes.
Do I have to pay for my return?
Yes, customers are responsible for the cost of shipping returns back to us. If you have requested an exchange, we will ship the replacement item(s) back to you free of charge. If an item has been delivered to you in faulty condition, please contact us with details of the fault so that we can provide instructions for the return.
Where do I find my order number?
Your order number can be found in the subject line of both your 'Order Confirmation' and 'Shipping Confirmation' emails. If you have created an account with us, you can view your full order history in your account area.
When will I receive my refund?
Our warehouse aims to process all returns within 7 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 14 days to credit on your account statement, depending on your card issuer, which is beyond our control.
How long will it take to send out my exchange items?
Our warehouse aims to process all returns within 7 working days of receiving them, although it can take longer during busy periods such as Christmas and end-of-season sales.
Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.